| The Nomad System - Delivering up-to-the-minute Rail Information direct to your customers
Nomad is an innovation in customer service, a brand new software application designed to take the frustration out of travelling while giving transport operators a direct link to their customer’s.
Brought to you by Laborotech Limited, Nomad allows your passengers to store train and bus timetables on their mobile phone but the most remarkable thing about Nomad is that enables the commuter to find out:
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If their train/bus is on time, running late or has been cancelled
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Are upcoming engineering works planned
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If the station car park is full even before they have left home!
Which buses go to and from their station.
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What time the ticket office opens (and closes)
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Station facilities available e.g. taxi rank, toilets, bike lockers
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If there are any ticket discounts available
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And plenty more!!
All this information at their fingertips and it costs less than a penny for them to get it!
How does Nomad impact on our IT systems?
It doesn’t! Laborotech hosts the whole process – from a commuters request for a timetable download to a real-time update the entire process is run by Laborotech.
We host the back-end servers which deliver the information “Over the Air” (OTA) to your customers so there are no costly investments in hardware needed by you the travel operator.
The only time that your staff needs to get involved is when they need to broadcast a message e.g. ‘X station is closed due to a security alert. All passengers are requested to travel to station Y’. Laborotech will provide you with a secure webpage provides your Controllers/Marketing department to send out as many messages as they wish – at no extra cost. And unlike SMS messaging systems, that have a limit of 140 characters per message, you’re not restricted by the amount of characters you can use – with Nomad your message can be as long as you like!
Don’t go mad, go Nomad go!
Has Nomad been tried, tested and deployed in a “live” transport environment? Yes. Nomad version 4.2 has been running in Adelaide, South Australia for almost 2 years under a contract with the State Government. Laborotech has also launched Nomad version 4.3 in the UK with Chiltern Railways being the first train company to offer it to their customers. Customer testimonials can be read on our website – details below.
If you are interested in providing Nomad to your passengers please contact:
Philip Kokk
Laborotech Ltd, Unit 8, Cedar Chase, Taplow Maidenhead Berkshire United Kingdom SL6 0EU
Email: philip.kokk@laborotech.com
Telephone: + 44 (0) 1628 788 520
Mobile : + 44 (0) 7973 891 812
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